At Jeffries Eye Associates, our staff is friendly and professional. Our commitment is to provide exceptional customer service to all of our patients. We take pride in our personalized care and strive to spend the necessary time with each patient to ensure a comfortable experience.
Our professional staff is passionate about providing high-quality care to our family of patients. We focus on providing comprehensive eye exams and the best possible medical eye care. Come in today to meet our staff and make an appointment.
We are very proud of our dedicated staff.
Donna Lane - Patient Registration / Front Desk
Donna began working for Jeffries Eye Clinic over 7 years ago as our primary receptionist. She retired from Southwestern Bell after 30+ years of dedicated service. She utilizes her experience from SWB checking patients in and out, answering the phone and keeping the office on schedule. Donna enjoys interacting with our patients as she would her own family. Our patients love her compassion and sense of humor. Donna is a native Arkansan and has always lived in Rogers. She is a widow and is very proud of her daughter who lives in Russellville. Taking walks, crafting (making flower arrange-ments for our office) and cooking are some of her past times.
Dianne Palmer - Billing and Surgery Coordinator
Dianne has been with Jeffries Eye Clinic for over 5 years as our insurance guru and surgery coordinator. Before coming to us, she served 30+ years with Southwestern Bell just like Donna. Dianne enjoys the challenges of working with insurance companies (most days) but still have the one on one patient interaction when scheduling their surgery. Dianne is married with two children and one very amazing grandchild. She enjoys reading and spending time with friends and family, especially spoiling her grand baby. Dianne is also a very big Razorback fan. "Woo Pig Sooie!!"
Amanda Scates - Technician
Amanda has enjoyed working for Dr. Jeffries for almost 12 years as a technician, scribe and surgical assistant. She enjoys working with the Jeffries Eye Clinic staff and has grown to love each team member like family. Amanda enjoys the personal and caring relationships with each individual patient that she has developed due to Dr. Jeffries' daily approach of caring for his patients. She enjoys traveling and spending time with her family.
Bao Lam - Technician
Bao is our newest team member joining us 2 1/2 years ago previously working as a medical technician and ophthalmic assistant. She enjoys working closely with our patients on a daily basis and making them smile. She has been a great asset to our office with her wonderful attitude and joking demeanor. In her spare time she enjoys cooking, crafting and spending time with Bailey, her pet bunny.
Jon Ver Hoeven - Imaging Technician
Jon has been with the office since the office first opened in 2002. He is our Ophthalmic Photographer and received extensive training in retina fluorescein angiography. This followed a lengthy career in commercial, corporate and technical photography. Besides taking photos in the office, Jon performs most of the patient testing utilizing the ophthalmic equipment within the office. Jon and his wife live in Springdale where they reared two sons.
Pat Barthuly - Office Manager
Pat began her journey with Jeffries Eye Clinic 6 years ago as a Certified Ophthalmic Assistant and moved into the position of office manager shortly thereafter. Even though she misses the patient contact, she enjoys the daily challenges of her current position. Pat grew up in Nebraska and moved to Colorado where she worked in several ophthalmology offices and even for a mobile LASIK company. Pat is married, has two children and two grandchildren. Hobbies include sewing, reading and traveling with her husband to see friends and family. She is, of course, a Nebraska Cornhusker and a Denver Bronco fan.